With the ushering in of global economy, telephone communication like all other forms of business communication is gaining in importance. Many companies that conduct business over phone are particularly keen that their key staff members are aware of proper telephone etiquette.It may not be an exaggeration to say that lack of proper telephone etiquette at the office can even break some sensitive business negotiations. It will therefore be useful to know certain basics of telephone etiquette at the office.Listening and RespondingHowever, when listening to the caller or called party, make sure to regularly utter “yes” or “I see” or such suitable phrases.
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